Find answers to commonly asked questions about our services.
Yes. NetAPI modules are pre-coded for the target switch platform before they ship, Cisco IOS-XE/NX-OS, Juniper Junos, Arista EOS, Dell OS10, HPE Aruba, NVIDIA/Mellanox, and 25+ more. When you order, tell us the exact switch model and OS version so we can program the EEPROM correctly. Modules enable cleanly with no service-unsupported-transceiver workaround required.
Any module that fails to meet its published optical and electrical specifications under normal operating conditions, DOA on arrival, link failure, DDM drift beyond alarm thresholds, or physical failure under normal handling. "Advance replacement" means we cross-ship the replacement module before you return the failed one, so your link is back up the same business day. Free shipping both ways.
If your network refresh changes the switch vendor, send your existing modules back and we'll re-code the EEPROM for the new platform at no charge. If your fiber type, reach, or connector requirements change, we'll swap modules of the same bandwidth, for example, 10GBASE-SR for 10GBASE-LR, also free. Shipping is on us both ways. One compatibility exchange per module within 18 months; vendor re-coding is unlimited.
Compatibles. The optical components meet the same MSA specifications as OEM modules, same lasers, same photodiodes, same DDM telemetry, at 60–80% lower cost. Every NetAPI module is tested against a live OEM golden unit before release, burned in for 24 hours at +55°C, and validated on the actual target switch platform.
Every NetAPI module exposes full SFF-8472, SFF-8636, or CMIS digital diagnostics, Tx/Rx optical power, laser bias current, module temperature, and supply voltage, readable from the switch CLI, SNMP, or NETCONF. FEC and autoneg behavior matches the OEM equivalent: RS-FEC (528,514) at 25G/100G, RS-FEC (544,514) at 400G and 800G, on by default where the platform expects it. 800G OSFP modules using coherent DSP (ZR/ZR+) implement OpenZR+ MSA or 400ZR standards and expose per-lane BER and pre-FEC error counters via CMIS.
Everything from 1G to 800G: SFP (1G), SFP+ (10G), SFP28 (25G), QSFP+ (40G), QSFP28 (100G), QSFP56 (200G), QSFP112 and QSFP-DD (both 400G), and OSFP (800G). At 400G, NetAPI sells two form factors: QSFP112 (4 × 100G PAM4 in a QSFP-shaped envelope, the modern 4-lane variant) and QSFP-DD (8 × 50G PAM4 in a slightly deeper QSFP envelope, mechanically backward-compatible with QSFP28 cages). Pick by host switch cage type. At 800G, OSFP is the primary form factor — 8 electrical lanes at 100G PAM4 each, supporting the full 800G reach family (SR8 on OM4/OM5 up to 150m, DR8 to 500m on SMF, LR8 to 10km, ER8 to 40km, and coherent ZR to 80km+). QSFP-DD800 is an alternative 800G form factor on select platforms. Also direct-attach copper (DAC), active optical cables (AOC), and breakout configurations.
Most in-stock SKUs ship the same business day for orders placed before 3 p.m. ET. Standard ground delivery is 2–5 business days in the U.S.; overnight is available. No minimum order, we'll sell you one module. For 100+ unit OEM/private-label orders with custom EEPROM coding, lead time is typically 2–3 weeks on first orders and 5–7 business days on repeats.
Yes, the Connectivity Planner walks you through your link port by port. Pick your two devices, your fiber type, and the distance, and it will recommend the exact transceiver, patch cable, and connector for both ends, all the way up to 800G OSFP. You can add the full kit to your cart in one click. If your situation is unusual, long-haul, mixed-vendor, coherent DCI, our pre-sales engineers will validate the SKU list for you before you order.
Three things to verify first. (1) Port compatibility: confirm your switch or line card has OSFP slots, OSFP is physically wider than QSFP and is not backward compatible. Some 800G platforms use QSFP-DD800 instead, so check your hardware datasheet. (2) Reach and fiber: 800GBASE-SR8 runs to 100m on OM4 or 150m on OM5 multimode; 800GBASE-LR8 runs to 10km on OS2 singlemode; 800GBASE-ER8 to 40km; coherent ZR to 80km and beyond with amplification. (3) Power budget: OSFP modules draw up to 15–20W each, roughly double a QSFP28, ensure your switch has adequate power and thermal headroom. The Connectivity Planner handles all reach and fiber-grade selection automatically.
